Frequently Asked Questions
What are your hours if I have a question?
We, St George Resort Rentals, manage vacation rentals 24/7 – we respond quickly and professionally to guest inquiries, vacationing guests and homeowners. Also, we respond to emergencies 24 hours a day. We provide all guests with our after-hours emergency number and local police and fire numbers, and we post important information in all vacation rental properties.
Are guest services available?
From reservation inquiries to secure, online booking; from check-n to repair calls; from concierge services to housekeeping and inspections; SGRR take care of guest and vacation properties 24 hours a day.
What Marketing does SGRR do?
Who knows better how to market your vacation property in St George than SGRR? We live here, we participate in our communities, and we are part of tourism efforts. Local events, holidays, and seasonal opportunities are promoted to guests year-around. We maintain and market to an established customer base of thousands of guests who often return year after year as repeat customers.
What does SGRR do as far as online marketing?
We know Internet marketing! We are working hard to keep our website attractive, easy to use and up-to-date. We know how to help guests find your property online – easily – when they are planning a vacation in the area. We manage email marketing to past guests, social media marketing, listing sites and variety of other internet marketing strategies that will lead browsers to our website and to book our properties.
How does SGRR advertise?
Print, travel writer tours, email blasts, Facebook & Twitter, pre-arrival and post-vacation emails, guest surveys, contests, promotional trade outs, low-season promotions and “sales,” brochures and rack cards…we are hospitality experts who promote the area and your property!
How do reservations work?
In person, over the phone or online – whether paying by check or credit card – St George Resort Rentals make it easy for guests to book your property in a secure, professional environment. Rental & refund policies are clear and professionals.
Are any additional services available?
Additional housekeeping services, baby cribs & high chairs, roll-away beds and air mattresses, and much more…we offer guests everything they need for a great vacation.
How is housekeeping and inspections ran?
We employ trained, skilled housekeepers who keep your vacation rental property cleaned to beyond the industry standards. Inspectors are in your property before and after every guest, ensuring consistency, quality and making sure that everything is in order.
What’s maintenance like with SGRR?
We make sure all properties are in great shape at all times – safe, clean and in good repair. We offer professional in-house maintenance services with a timely response to maintenance problems and after-hours requests for emergency services 7 days a week. We use reliable vendors who are qualified to handle practically any situation, at fair prices. We offer guests plans to cover against accidental breakages.
What does SGRR do for record keeping?
We keep the records – from revenues to repairs, from lodging tax to 1099s – you’ll receive professional, monthly accounting of what is happening at your property. We offer online owner access so information is available anytime, from any computer. Homeowners can review account information, rentals and revenues, make owner reservations and more.
How do I know if things are being done on my property?
We let you know what’s happening – from property repairs and marketing initiatives to local issues and industry standards. We know the vacation rental industry and we’ll keep you informed.
WHat kind of security is offered
As professional property managers, we are the constant “eyes and ears” for your property. Instead of sitting empty, our vacation properties are lived in, check and maintained continuously. We meet your guests; we’re available if a problem arises.
How do I know if rules or guidelines change?
Professional property managers understand the importance of being good neighbors. We maintain connections to property owners associations and your neighbors; we keep guests informed about subdivision rules as well as local laws. We patrol our properties in order to enforce policies that do not allow overcrowding of your property and parking violations.